How To Resolve an “Unknown Keg on Sensor Tap” Message:

If you're seeing an "Unknown Keg" error in the Performance Platform™, follow these steps for troubleshooting.

An error in the system may generate an "Unknown Keg" message (below):

To fix this error, complete the following steps.

1. From the “On Deck” screen, locate the Unknown Keg you want to label. Underneath the “Unknown Keg” text, there should be a blue button labeled “Resolve Keg.”
2. Click the "Resolve Keg" button, and a pop-up window should appear.
3. In the resulting pop-up window, there should be a drop-down menu; here, you can assign an item in your inventory to the Unknown Keg. Click into the drop-down menu and select the item you wish to assign to the Unknown Keg’s spot.
4. After you select the correct item, click the green button labeled “Resolve This Keg.”

Video Walkthrough: 

If you are still having troubles after trying this fix, please contact BrewLogix support at support@brewlogix.com or call us at (800) 257-6898.